I had a side yard gate that came away from the blocks. I was told 1230pm was the appointment time and confirmed it. I was called and asked if I could push the time back due to a "chandelier emergency" in Scottsdale. I was told it would be around 4pm. It was nearly 7pm by the time he got here. After completing the job, I asked if I could pay with my credit card. He said, sure just lemme put my tools away. It took nearly 20 minutes for him to put his tools away and lock up a ladder on his roof. He then told me that he had been here earlier in the day at 2pm and realized it was an "easy" job, which is why he wanted to get the job in Scottsdale done first. It would seem more efficient to do the job that was "easy", especially since you were already here... After finally taking my payment, he asked me to give him a good review on Yelp even though he was late because "at least he got it done". He gave me a coupon for $25 off service to give to other people, yet did not offer any discount to me for being late and not communicating. I had to contact Adam via Yelp to find out what was going on... The job seems done adequately. Overall I can sum it up just like Yelp does for three stars as "A-OK".