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| - I am fully aware that in 2015 any negative review/feedback of a holistic, homeopathic, natural healing or eastern medicine office will be viewed with skepticism but, feel I must write an honest review of this center which reflects my experience. This review does not reflect my view of any of the above practices rather, my experience with this office.
Before coming, I was unsure which of the two yelp offers I should choose so, I called and talked to the receptionist to get some advise. She was crystal clear that one offer would target my pain while the other was more of a general sense of well being. I went for the first offer since it was only $5 more. She said I should come over right away. I thought that was odd but, cool with me.
I arrived at the clinic and immediately paid my $50 for $75 deal. I was given a brief tour of the clinic by the same girl who booked my session and booked my immediate appointment. After a short wait, I was greeted by Dr Xiao and given an extremely detailed schedule of her fees for various services. She seemed overly concerned with the price plans to me and, I told her that I was NOT READY to commit to any course of treatment after 5 minutes and, would just like the $75 acupuncture treatment I had paid for, whatever it was. Her reply was that she was not familiar with the Yelp offer on her own web site but, would treat me for the introductory price I had already paid. GREAT!!
I was escorted to a private room where she proceeded to put about 20-25 needles into my body. While I was face down on the table, a second woman asked me if it would be ok for HER to put needles in as well. I said yes, I mean that seemed fine but, I would have liked to know if she was a Dr. or just someone learning.
They set a timer, gave me an emergency button to press and left the room telling me they would return when the timer went off (15-20 minutes). In reality, it was at least another 15 minutes after the timer went off before they returned.
I was once again given a price breakdown on the next session ($165 including massage). I told them that if I had any pain reduction, I would be back for that session in two days.
I was instructed to take it very easy for the next 4-6 hours. WAT???? I was on my way to train a dog, a VERY physical activity. Don't you think it would have been wise/proper to tell me this BEFORE the treatment??
I was offered some herbs for $24.95 as well. (Pro tip; Make the price $25). When I asked what kind of herbs they were so I could google them and make an informed decision, I was told sciatica herbs, a mixture they make there. WAT?? Are you kidding, really?? I declined.
OK, HERE WE GO!! As I was walking out the door, I was told that I owed another $75 as Dr Xiao had given me an (extra special treatment). WAT???? We had already been through this but, the three ladies in the office insisted that I owed them MORE MONEY. At this point, I felt like I was in a used car dealership but, decided to pay it on a cc and dispute it later (which I told them I was going to do). They clearly knew I was very upset and reiterated that, charging me AFTER the treatment was grossly unfair/malpractice..
I received TWO calls after I got home, one from Dr. Xiao and one from the office mgr. Once again, they pleaded ignorance of the yelp offers, and told me that my experience was not the norm. They were both eager to tell me how wonderful they were to their patients and, I would NOT be charged an additional amount after all.
Two days later, I received a letter from the receptionist taking the full blame, offering me a COMPLETE REFUND and an additional $135 gift certificate. Nice gesture. After waiting a week, they had STILL NOT refunded/credited my account.
1. Bait and switch offer.
2 Upsale attempt on herbs they couldn't even name.
3. Post procedure instructions that were impossible to follow.
4. Treatment by an unknown person asking my permission after treatment had started
I believe acupuncture may be beneficial but, this is NOT a new office trying to find their way. They seemed predatory to me and, I thought I would let others know. I definitely would not return (even for free)
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