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| - The service at this Pita Jungle sucks! Sucks. sucks. sucks.
*Sorry for such a LONG review, but really, it's because I want to help you out here.
And, It's too bad because the food is absolutely delicious and I love the fun and healthy concept. Two stars here..one for the food and one just because the whole concept of Pita Jungle totally completes me. I keep coming back for the zesty hummus and that oh-so-creamy garlic dip. Heaven! Warm pita bread never tasted so good except when it's from Pita Jungle. And at happy hour, who can beat less than ten bucks for your entire food and drink bill?
So what's the problem? I don't know. Ask the servers ...that is..if you can ever find one. I'm a pretty chill customer; if I don't get good service I give the benefit of the doubt and just figure my server likely had a bad day. I'll always give you another chance. But let me tell you what happened on 3 different occasions. I came on separate days; separate times of day; and had different servers each time:
First offense: Came in with a group of friends for reverse happy hour on a Friday night. Got seated right away. Took 10 minutes just for a server to come by and get our drinks ordered. No problem, we are a happy crowd just laughing and having a good time. Another ten minutes goes by. Hmmm..getting a bit hangry here. Finally had to hunt down a server just to place our food order. Ugh. We finally get our food...the hangriness is satisfied. So tasty! But now we need refills. After another 10 minutes of hoping a server would check on us; ask us for a refill, clear up the plates - heck anything? Gosh, we start to feel like we are imposing or something. I tell you what, the place was packed and there were only 2 servers. For a Friday night with packed indoor seating plus an outdoor patio I can tell you that this just doesn't add up. Well, at this point we forget about ordering additional dip or drinks; just give us some more pita bread to finish up what we started here and let's get outta here. Waitress tells me Sorry, but we are closing and the kitchen is shut down. Um? Its only like 5 minutes past. And you know what, if you hadn't made us wait 20 minutes just to place our order we could have eaten and had our fill of it like centuries ago. Matter of fact, we could have left the building and gotten out of your busy way exactly 20 minutes ago. I was embarrassed that my dinner party left the place - still hungry and now late for our next adventure. Thanks a lot.
Second offense: Just me this time and I popped in for a second chance. Got seated right away. (hey, they got that part down right!) But then the same drama with trying to place my order happened all over again. (Won't repeat it - just see above. exact same offense) Who is my server? Is anyone coming over? Here is a tip, Pita Jungle. I'm a cool chic, I love the bohemian vibe, and yes, it's totally cool that servers dress in what I shall call 'street wear' ...but if they insist on taking their sweet old time, I wonder if you can just give out a name tag or have them introduce themselves so I know who to hunt down? All I can see are a bunch of folks standing around, chit-chatting with each other. Oh wait, those are my servers hanging out by the bar area. I am all about whistle while you work, but can you just see about taking my order sometime? Well, I'm so happy the bussers here have it together. They were more helpful to bring a water and/or clear my plate than the servers. I guess they weren't elite enough to stand around and chit chat with the rest of the waitstaff.
Third offense: I notice that if you get a seat at the bar, you are literally sitting right across from someone and they can't MISS you at all. I figure this has to be the way to do it. Placing an order, getting a refill, hunting down the bill should never be a problem again. Right? hahaha..nice try! Came in again and plopped right at the bar. Got my food ordered. Check. Alright..I'm off to a good start. Minutes later my food arrives. hey, hey!! We almost nailed it. SIGH. But then..I was forgotten again. I find that after 15 minutes sometimes folks need a refill or a check-in on your meal. (Me, I just wanted a water actually. Well..at first. Then I lost track of all the things I needed because time turned into a quantum leap). I see in front of me 3-4 servers hanging out and laughing amongst themselves. It goes on for...well...ever. I look around the restaurant and the folks at the tables (inside and outside) seem to shift in their seats a bit. Finally I pipe into their private conversation and ask just for a quick water. They all glare at me as if I am completely interrupting them. How could I be so rude? Alrighty then. I'll just pay my bill and leave. Finally just chased down a busser (figured that part out!) and they took care of it.
No more stars for you. Look at this trend in similar Yelp reviews. Should I give you yet another chance, Pita Jungle? C'mon, get your waitstaff in order.
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