Two surly receptionist at the front desk that have chatted and been rude to every person who has entered except their own family and a flirtatious salesman. Chatting at the front desk for 2 hours. My son who drilled through his finger is not taken back for an hour and still hasn't seen a doctor for an additional 1.5 hours. The facility is nice. The parking lot has been near empty for the 2.5 hours I have been. One wonders what takes so long!! Drive the additional time to go elsewhere.