As a consumer and not a contractor, I'd much rather shop here than at their competitor.
The store is always clean and organized. I like how the aisles are well marked with what you can find down them. I usually find myself looking for the yellow tags since that means things are marked down or clearanced.
When walking through the store, sometimes there are plenty of workers who are more than willing to help you out. Other times it is hard to find someone to ask a question. Generally though I don't have an issue with their customer service. On our most recent visit, we were probably asked by six different employees if we needed any help. Nice!
My husband can usually spend an unlimited amount of time just browsing. I guess it's like me shoe shopping so I can't complain. So when we need a home improvement item, this is our first stop!