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| - I had an issue with the split charge just as others have mentioned. I just requested an extra plate, I didn't want the meal split but she split the sandwich, gave us each a full portion of fries, and charged us a split fee. This establishment is promoting waste knowing ahead of time the food is going in the garbage. They would rather promote obesity and have you eat more food than you're hungry for or want to eat just to make more money. How ridiculous!!
It doesn't cost them any more money to bring over an extra plate but they won't allow it, they instead bring extra unordered food and then charge you for it. Oh by the way they don't tell you there is a split fee that starts at $2.00, so check your bill when you get it.
Read the lame response from management below and I suggest you eat elsewhere or order and when they deliver the extra unordered food, decline the order and refuse to eat or pay for it and walk out!
Dear Linda,
I wanted to get back to you regarding your complaint.
Splitting is a service that we provide for the minimum fee of $2 which provides each guest with a separate dish and a separate side dish. We do have our service staff and management enforce this if a couple is ordering just one item and plan on sharing it. We do not enforce it if more than one food item is ordered. We would be remiss if we didn't support our staff in this instance and that is what we are going to do. Split charges are very standard in this industry for many reasons.
There are certain items like our appetizers, desserts or pizza which are designed to share and we do not require the split charge. You mentioned that this came up when you ordered pizza, this was incorrect and we are sorry that this was handled improperly. We will be sure to re-address this policy with our staff.
We understand and appreciate that you and your husband have been dining at Goldie's for many years. We hope that you can understand and respect our policies and procedures when visiting us.
Regards,
Tiffany Doby
Marketing & Public Relations Director
Neighborhood Restaurants LLC.
9319 N. 94th Way *Suite 100
Scottsdale, AZ 85258
Phone: (480)344-1055 Fax: (480)377-8352
zippssportsgrills.com I goldiessportscafe.com
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