I was visiting Tempe and decided to get my nails done. Read Yelp reviews and felt confident about going here. I let the nail tech know that one nail has a permanent split so it needed special care. I was chatting with another person while the tech was working and realized too late that she had removed my old gel polish with a dremel, instead of soaking. Final story: she took 2 of my nails down almost to the bed, including the problem nail. My once-strong nails are splitting to the quick. Also: the tech did not add the silk patch to the split nail as I had requested.
Word to the wise. Don't chat, always pay attention, and don't be afraid to tell someone to stop destroying your fingernails.
I did not contact the owner since there is nothing that can be done to fix my nails, other than waiting for them to grow out.