Steve was nice and patient with me when I had questions regarding repair verse replacement of the glass. He also cleaned my windows and vacuum my front floorboard. Don yell the front desk staff was also pleasant and knowledgeable of the process. The service time was good & less than one hour. My only suggestion is you should have someone sweep glass on the parking lot periodically. I know that it is a consequence of the work that you do however I would not want that same glass in my tires.