Tried to get dinner reservations last night at Jekyll's---unsuccessfully. We went anyways and figured we would sit in the bar or walk somewhere else. Managed to snag a pair of couches on the patio to wait for a table. Daniela Vallarelli, Manager, stopped by and asked if all was well and if there was anything she could do. Since she wAs asking, sure, we were starved and would love a table. Not five minutes went by and she was back with a wonderful table on the lower deck overlooking the falls. The view was beautiful, drinks were refreshing and cold (white Frost) and the food was delicious (trout!!!). Servers were attentive and funny.
A dining experience that could have been "good" was elevated to "fantastic evening" because Daniela Vallarelli was awesome, and knows the meaning of excellent customer service.
We are already planning on going back!