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  • Looking for a security system for my new house and was referred to Prolink Protection by a realtor friend of mine. Their sales person Kai Peterson reached out to me and came by the home for an estimate. Upon hearing the quote and what protection was offered for a fair price we signed up (after a credit check) for a 36 month term with prolink. We scheduled our date of install for the following week. Upon the day of install we were called and told their truck had broken down and that they would have to call and reschedule the install. We said ok and waited for their return call. Almost two weeks go by and no call. After waiting this long without security I decided to text Kai and cancel our agreement. He said sorry for any inconvenience and made no effort to retain our business. I then reached out to my realtor friend to inform him of his referral and the level of service. WELL my realtor friend reaches out to prolink protection and what he gets in return in shocking. He was told that the boss of the company had to cancel the installation because we were renters and there is a $300 up charge for renters to get security for their homes. All in all if I could give this company 0 stars I would. Especially being lied to about their "truck breaking down" I would NOT RECOMMEND THIS COMPANY. Save your time and efforts and go elsewhere for your security needs. Desert Security does an awesome job. Give them a call instead.
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