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  • Disgusting, miserable, pathetic. I have been with this company for my business and home security for over 10 years. I needed special attention 3 days ago when a suspicious vehicle was parked behind my business, so I called and asked if it was possible for me to be called if anyone turns the alarm off with a authorized code, and not just in case of a break in, in case an employee is trying to steal from the company. They set this up while i was on the phone and assured me that I will be called. I was afraid of the situation so I called back in 30 minutes to reconfirm and to make sure they dont text me and will call so I would wake up. That person looked up stuff and said I am all set, I will be called if anyone deactivates the alarm with an authorized code, 30 minute before or after opening or closing time. I just realized today that yesterday one of us opened the business late in the evening and i was never called. So I called to inquire why i wasnt called, and the agent I spoke to made me feel absolutely stupid and told me that there is no such feature ADT has and I am mistaken. I asked if he sees any notes that this was done because it was confirmed by 2 separate agents. He said he had notes of my call, but no such feature was setup, and according to him, it was not even possible. I asked to speak to a supervisor, who said that such a feature exists, the other guy didnt know what he was talking about, but it was never setup. So the only time i needed help from ADT in the over 10 years I have been paying them, they failed me miserably and made me feel stupid like I dont know what I am talking about. I am going to get another company, and dump this pathetic company forever. Stay away, they are worthless. I regret having given them my business for so long, never again.
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