i have tried to eat here 3 times, all around 4:30pm. My dink in rating is not because of them. There has been a 20 to 30 minute wait (even when I was alone) so I walked out and went to Zipps across the street. Crowd is good but if the seating is that slow my experience is so is the service normally. I give up, no need to try for a $14 burger again. Wish you the best