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| - This location is not up to par. My first experience at Freddy's was traveling from VA to NC, after stopping in Burlington and finding Freddy's, I loved it! I was lucky when they put one up in Rock Hill, so every once and a while (on cheat day), I run over for my Freddy's fix. I was in the Indian Land area this Friday night and saw Freddy's. I was super excited to grab a delicious burger. Let me just say....the experience here is not great! The staff in Rock Hill have it down to a science and are the most friendly people I've ever met! In Indian Land...not so much. Upon entering, I ran to the rest room and after I walked in, a male worker opens the door and yells "hey, can you check that trash can for me and let me know if it's full?" Ummmm...Can you let me go pee please?! Yikes! Then, I go up to order my burger (still super excited) and the girl had no clue. I can tell this location just opened and there's kinks but c'mon now! She charged cheese to my burger, after I explained more than twice that I didn't want cheese. So I mention this again and point out there's a small price difference. She calls another worker over and this girl says "nah you're gonna have to cancel the order and re-enter it", so the cashier then swiped my card (she grabbed it from my hand as I was telling her about the change for a third-fourth time) and prints my receipt saying "go over to the kitchen counter and yell back to them that you don't want cheese on it and give them your order number"......sooooo, I guess we forgot about the price difference? Did you want me to go back and put my burger together too? The male manager walking around just looked pissed and disgusted at the same time. Never once did he smile or greet anyone while walking around. This is a change compared to Burlington and Rock Hill locations where the managers greet you, walk around and see if anyone needs anything, and strike up conversations to get to know their customer base.
I am a fan of Freddy's and I WILL return to the Rock Hill location and Burlington if I'm ever traveling but WILL NOT return to the Indian Land location. Their issues isn't just lack of training...it's lack of customer service, lack of personality and laziness. I totally understand the food service industry (was in it for a decade) and the stress it brings...but you can't teach basic skills such as customer service, friendliness and attentiveness. This location needs to "clean house" and try again!
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