Went in to dine with my family on Saturday at around 1pm. Immediately greeted and sat by what appeared to be the manager. The restaurant was about 1/3 filled and it appeared there was plenty of staff. The atmosphere felt similar to a diner, not a pizzeria.
Service was awful from the start. Manager had to grab our drink orders. They brought out the wrong appetizers. And had several different servers throughout the experience. Rarely checked on, drinks always empty, and our main server was nowhere to be found for the majority of our 1.5 hour dining experience.
I went into this restaurant with high hopes, as some of the reviews had this deep dish pizza being one of the best out there. I was thoroughly disappointed. It took 1 hour and 15 minutes to get our pizza. And after eating mediocre appetizers, I was less than satisfied with the pizza. Lou Malnati's by far trumps this place with the product they deliver to the table along with their service.
I'd steer clear of this place and eat at Oregano's or Lou's.