I give the Delta one star with an explanation. I have stayed her before and have no issues with the hotel. The rooms are nice and the pool is fun for kids.
However.....I booked my daughter's basketball team for a provincial championship tournament. A week and a half before the tourney I got a message from the travel group saying that the Delta was no longer available and that "other arrangements" were being made. I was also promised details in 24 hours. After a day I heard nothing so had to call the agency. Shortly after I was contacted by the manager who apologized for the oversight. He was very candid about the issue stating that a large conference was extending their stay meaning our rooms were required
Listen...I get it. The hotel business is lucrative and if it was my business I would likely have made the same decision. I also appreciated the efforts to make a transition to another hotel as flawless as possible. I didn't, however like the hotel we were transferred to nor the delay in getting me the info.
Once again, a good hotel but one I'm unlikely to consider on future stays...especially if I'm looking for a block for a sports team.