Went in on a Saturday to get an oil change and knew it was probably going to be busy. Was told they couldn't get me in but could give me an appointment tomorrow. I said that's fine. Came in next day 10 minutes before the appointment, same guy helping me made me wait 20 minutes before he could take my keys. A half hour after my appointment time, my car had not moved. In addition their waiting room is a joke. They have a tv that's not working or does not have a remote. They have a nice coffee machine with no cups set out and no coffee. Same with water filter, looks like it was set up the day they got it and it's never been used. Disappointed that I made an appointment rather than going somewhere else and I never felt valued and still got the treatment as though I walked in off the street.