Not a good experience. I got really excited about an IPL rejuvenation treatment that I saw for $28 on Groupon. I made an appt at THE medical spa which i didn't assume was going to be just a consultation. Chris, the dude who i did the consultation with, said he would do research on my skin because I once had pityriasis rosea which is a skin condition that never flares up on the face, it only effects the torso and the upper arms/upper legs and neck. He said he was going to do his research and that he would call me in 5 days and if worse comes to worst we could refund the Groupon or switch it for something else. I didn't hear from him for 2 weeks. Why I didn't call him within the two weeks you might ask? It's not an urgent treatment for me, it's supposed to be a fun Groupon as a fun experience. So I called him, he answered and said he left the doctor a message, and that he'll call me back with an update that day. He called me after office hours and I was already in bed for work the next morning. His message said he'd call me back tomorrow. He did not call me back tomorrow. He did not call me back even the next day, so I called him, he answered and said the doctor said my skin won't take the treatment and that I should get a refund.....there was so much bullshit in that one statement I couldn't stand being on the phone with him for another second. I sensed bullshit when he said he left the doctor a message, i senses bullshit when he said he was going to research my past skin conditions and then telling me my skin won't take. If I asked him why it would have made me cringe hearing the bullshit he would have had to make up on the fly so I spared both of us by getting off the phone. I just want my refund, good luck to that business.