Update: was contacted by a manager who then handed me off to the general manager via email. She apologized and sent us a $50 gift card to give them another shot. We used the gift card this evening when the joint was significantly less busy - no wait to sit down. Much better experience!! We ordered two pizzas - a deep dish and an extra thin crust, and both were excellent! Cooked just right and both were delish. It took 45 minutes from order to deep dish on the table. Food was excellent, timing was satisfactory, and our waiter was top notch. Thanks for the gift card, the lesson we learned is to stay away during peak times and the food and service gets exponentially better.
Ordered a thin crust pizza and a salad for carryout. Time to pickup was a range of 15 minutes, we ended up waiting an additional 15 minutes beyond that range. Nowhere to park so one of us kept driving around while the other waited inside for our meal. Complete cluster with the carryout people there...girls didn't have a clue who was there, who had paid, who was still waiting. Disaster. Finally got our food and went home. Got home to find the pizza was room temp (less than 5 min drive home) and my salad had no dressing with it. Sigh. Not worth going back for dressing, it is pouring outside and I'm tired of the place. Nuked the pizza and it was...okay. Nothing special, certainly not worth $25 or something for a medium thin crust. Overall, ridiculous all around. Won't be back.