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| - So I've come here probably 7-8 times since it's opened. The food is actually pretty good. the service is whatever, and the portions well....yeah... I'll get to that..
For the food itself there are no major issues. The food is consistency tasty, the sauce is a pretty good addition, and the sides (I usually do fries or onion tanglers) are a delicious addition to the menu. I have no qualms with the quality of the food.
The service is probably on par with fast food. You know there's orders from on top to greet everyone, etc, have dedicated signs of where to go, but this location just doesn't really welcome it well by physical design. You come in to a wall which obfuscates vision, and puts a lot of standing room, that doesn't really facilitate customer service. All of the places previously here (Shanes, Hog's Heaven, etc) All had cash registers right as you walked in, and it was a better service model. The building is planned for the other door (That leads to a patio that nobody EVER uses), that can only be reached to on foot, and it just doesn't facilitate anything well. The best bet would be to try and expand the store since it the building very narrow and hard to move around in.
My last issue with this restaurant is the portions. They are so inconsistent I never know what to order. I tend to get the 3 meat platter since I am a 1 meal a day person, and yet sometimes I've ordered the smaller meat plates and gotten the same amount of food. I've ordered 3 times this last week alone and one day I've gotten a plastic container full of fries and a few small slices of chicken, I've gotten a plastic container full of chicken and just a paper container of like 10 fries, and one of the 1 meat plates that got me somewhere in the middle.
I feel like I should just order the smaller portion and hope that fate decides to give me enough that I would consider enough food, but I tend to order the 3 meat given the difference is only about $1.50. I wish they could standardize this so I could standardize my order.
My only Nit-picks are I wish this place had different deals. You can get free Ice Cream, and kids can eat free on Sunday for Dine-In. You can also get a free drink for signing up for their email club. I honestly wish there were deals to lower the cost of the food, as my order for 1 can be $10-14 (Again depending on the portion size gamble), as I can get 2 orders of Canes for that price.
Dickey's being a chain that has some grounding here in Vegas probably fares better than the two places picking it as their first location, but there are some issues that it needs to address before it can cement itself into the landscape of the area. It's the 3rd or 4th restaurant that has gone in to that location, and it'd be a shame to see a 5th there someday.
EDIT: I've gone a few more times, and figured out a better way to order my meal (I found there's an option to order by the half-pound which is WAY more consistent if you're getting the same meat. The staff has been super friendly as well, and I feel they've ironed out a few of the kinks.
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