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| - We were looking for new places in Charlotte to try for Restaurant Week, and settled on Toscana. I would have given this restaurant 3.5 stars, if not for the awful experience.
For starters, our waiter had the personality of a thumbtack. Didn't smile once, was unfriendly and the minute we said we would be ordering from the Restaurant Week menu, he basically treated us like we were slumming it. Now, I get it. Waitstaff are faced with lower tips sometimes from people ordering off the fixed menu, and that can be frustrating. But we're not those people. I was planning on tipping for the price of the food. That is, until he decided to treat us a second-rate customers.
The food was okay. I had a delicious salad, but was relegated to the only vegetarian option on the main menu. Thankfully, it was a tasty pasta dish. My husband had the crabcake appetizer, which he loved. However, the risotto that was on the menu was not what was served. It was in the menu as lobster and artichoke risotto, and arrived as scallops with some sort of cheese. He said it tasted good, but it wasn't what he ordered.
At this point, the BUSBOY comes over to clear our dishes. He was literally the friendliest person in the entire place. Case in point: he asked if we would like a "delicious coffee or cappuccino." We said no, thank you. Two minutes later our WAITER comes over and grunts "Coffee?" at us and when I repeated "No thank you" to him, he just walked away. Horrifying. And solidified his tip at the fixed menu price.
If a restaurant doesn't want to use Restaurant Week as a way to secure new customers/business, then don't do it. I would have rather dropped $100.00 at a place that was sincerely interested in retaining me as a regular customer. Very disappointing experience.
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