Horrible customer service. Didn't get a hi or any help the whole 30 min I was there. Got my puppy appointment set up and the lady sent me a confirmation and wrote the time and date on the paper (an insurance paper she tried to sell me ) . Anyways got the call to confirm the appointment and hour and oooh no they had me at a different time. Refused to change it back to what I was given and was told "we don't even offer shots at those hours".
Went to PetCo before that and my puppy was given treats, they cut her nails and gave her a free toy for free . I didn't set up an appointment with them since you can just go anytime at the hours they have to get the shots. (PetCo called me back two weeks later to let me know I can take my puppy anytime)
Big big difference. Don't hire people that don't want to work there. Simple as that.