I am a regular user of the shuttle service and occasionally use the executive car service when returning from overseas locations. With the exception of one shuttle ride from my residence to the airport I have experienced very good service. Because of my residence's location i am generally the first pickup to the airport and last drop off from the airport. The drivers make every effort to pickup my fellow travelers at a safe and convenient spot when in the city.
I much prefer using this service to parking at the airport as I travel alone and don't like the service the extended parking shuttle bus drivers give.