I come here often and the last couple times I have come in to get food before a going to work. One of those times the line is out to the door and they only have one girl on the register. Everyone else is kinda just moseying around. One girl is slowly doing roll ups, I see a couple employees walk past the register and no one ever acknowledges there's a line. I wait about 25 mins IN LINE to order food. It was honestly one of the most aggravating me experiences when it's clear that another employee should be in the register too, it's busy enough! Then I wait for 20-25 minutes for CHICKEN TENDERS AND FRIES. At one point I was like I'm sorry I didn't realize it would take this long for food. And I'm like I have to go. Just cancel my order. And the girl working as the expeditor says it'll be up in just a minute. Well I came an hour before work and I have no food so I have to go.
The next time I called in my order, thinking it would be faster. They don't give me any instructions on how or where to pick up my food. So I obviously stand in line and wait to get to the register. I'm in like for 15 MINS and I see people just going right up to the counter and picking up food/paying!!! So as I'm standing in line I flag down an employee and tell her I have ordered food to go and I need to pay. She brings out the food and points to the register and was like she will ring you up. I was like well I have to go, I thought about just leaving the food bc I really did not want to waste my time. The girl, Nichole I think her name is, ends up taking my payment. I've never not tipped them but I did not tip this time bc I was so peeved.
The food is good but it takes too long to order and if you order to go it seems to be an issue. I really don't know if I'd come back. I've talked to a couple of my friends and they all had the same reactions about this location, IT TAKES FOREVER.