The owners Susan and Chris are nice people but they are having some serious business problems which I believe are distracting them. When I arrived to drop off my dog, Susan and I went over what I brought to feed him (they recommend you supply your own food to avoid gastric problems) and the 2 toys I brought to keep him entertained. Just to be sure there was no confusion, I also left very simple written instructions about his food and clearly marked everything as well.
When I picked the dog up two days later, he was fine, but I discovered none of his food had been given to him and no toy or treat was given to him either! When I called her back to discuss what went wrong, she apologized and said she apparently misunderstood me. As I unpacked the little bag I sent with the dog, I realized everything reeked of cigarette smoke--it permeated every single thing I sent with the dog, even his leash and harness! Looking back, I'm so glad I at least made sure he had his bed and blanket in the pen before I left or he might have been sleeping on the cold floor! I think they mean well but are caught up with their problems at the moment. If this could happen when they only had a couple of dogs there, I can't imagine what could go on when they have a full house. I won't be going back to Small Town Dog.