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  • I am torn with this review. I wish we could review the doctors and office staff separately. I would give the front office staff the lowest score possible. They are the worst people to deal with hands down. Before even leaving the hospital from my c section, the front office staff was calling to harass me because my son "was not covered" on either of my two insurances. From my experience, insurances do not add people on the minute the are born or eligible. They called me again TWICE before his first appointment at four days old. Then, when I came in for his appointment, they told us he was not covered. I again explained that he had probably not been added. I explained that we had ALWAYS carried insurance, that my son was covered through both insurances and that it would be fine. They said they would call the insurance again. Then they asked me if my two year old had gone back to the newborn waiting room with my husband. He had. So they made me walk to the newborn area to tell my two year old he could not sit back there. I could not walk well at all yet, but they did not seem to mind. I walked back to tell my husband to bring the newborn and my son out to the other waiting area- where we had to walk back to again. Lots of fun walking through the burning sensation from my incision. Once we all sat down, they came out into the waiting room and told us (loudly and in front of the other patients) that he had not been added yet (shocker!) and that we would have to pay the full fee if we wanted to keep the appointment. We agreed to pay. They made sure to tell us several times that we were being considered self pay patients. I was humiliated. I called one of the insurance companies and ended up missing most of my son's appointment because I was explaining the situation to the agent. She said she had never heard of such a thing and that I typically took about three weeks to add a new person to a policy. She told the woman behind the desk that newborns were automatically covered from day one. Based on hearing that information, the ladies behind the desk finally quit harassing me and I got to see the last few minutes of the doctor's visit. When I complained to the office manager, she said "the staff were following the training instructions they had been given." No apology. I would leave in a second if it were not for the amazing doctors. Dr. Apley and Dr. Alexander are incredible. It is too bad they have such horrid office staff. Here's hoping the front office staff has high turnover and they all end up leaving so that the doctors have employees who do not treat normal people like homeless people. Horrible.
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