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  • I found the experience at Za's to be really off-putting and I don't think that I get the concept of this place. It's seems like this restaurant is set up so that the people that work there have as little interaction with the customers as possible. When you arrive, you fill out a form to order the food that you want and then write your name on it at the bottom. You then hand that form to a person who barely acknowledges your existence and pay that person for the food that you ordered. You then go sit down in the dining room. This is the only direct interaction that you will have with a person at this restaurant. The people that work in the restaurant will then quietly call out your name when your food is ready. It will be waiting in an area called "The Window"... you then retrieve your own food from the window, fill your own drink, and retrieve whatever side items you paid for. Once finished with your meal, you are expected to bus you own table and place your dishes in a bin which is sitting on the garbage bin. At no point are you offered any assistance in figuring any of this out. You have to just figure it out on your own or ask another customer....or someone that works there, if you can find one. (It's like they are trained to not talk to you.) In my case, the food tasted like it fresh out of a can, and it was cold by the time I got it. I never heard anyone call my name from "The Window" when it was ready so it sat there for 10 minutes. Another customer had to come over to my table and ask me if I had ordered food because she heard the person quietly call out a random name and we were the only people there that hadn't eaten...so she assumed that it was our food. The experience here was so confusing and disappointing that I frankly don't know why this place even exists. Why does a business that normally specializes in hospitality provide absolutely none? I wouldn't return to eat at this place even if someone else were buying. My experience at Za's is the reason why I downloaded Yelp onto my phone. If you want fake Italian food, go to Fazoli's...at least you'll talk to a human person who smiles at you and gives you free breadsticks.
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