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  • Where to begin? Worst customer service or waiting for the food to come for an hour?! I don't understand the service when it wasn't so busy tonight. The wait time for seating inside or outside was just 15 mins so not bad. Last night's service was one of the worst. I was out with my bf and his friend and got seated quickly (outside) but when my bf's friend chose a seat that my bf didn't like (2 couches with a low table) we wanted to sit at a table instead. The waitress came 30 mins after we got seated and asked if we have been served. We replied no. She then asked "What would we like to drink?" My bf asked if it was ok that we got seated at a table instead. The waitress said "I can't switch you seats you'll have to ask the front desk for that." My bf then asked if we can sit just right next to all these 6 empty tables but she refused on telling him "I can't do that for you, you'll have to go ask for yourself" and so he then told her "Well can you go ask please?". I understand that there are certain waiters and waitresses available to serve those seats but what I don't understand is why she would want us to ask while she's the one serving us. It would be nice, after my bf asked to switch the seating-rather then him and her go back and forth, that she'd go in and ask to switch seats. I think she got pissed off. So she stormed back in and told the front and another waitress came to serve us. She sat us at a table and was served by a waiter but it took about 40 mins till the next one showed up. We got our drinks and ordered our food but it took about 1 hr to actually get our food. He only came in once to check on how we're doing and if we wanted another drink. Our waiter didn't even come to check up on us after that. I had to wave for a check and I had to get up and give him the check that we were ready to pay. I'm not about to sit for another 30 mins. We spent about 2 1/2 hrs at this restaurant. Ayy the food was delish by the way! I just don't understand why it took an hr for it to arrive? How long does it take to make a classic burger (bun, patty, throw some cabbage and tomato, and fries), grilled cheese sandwhich (cheese, bread, tomatos and fries), and a kbbq beef bowl (that felt like it was microwaved on high heat for 2 mins).. I'll still come back.. for the food!
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