| rev:text
| - Love and hate due to two different staff members.
I'm a huge fan of room service. I get it in every hotel I'm in. Unfortunately, SLS serves their room service food in togo containers so it was very....unattractive. My $28 salmon was tossed into a cardboard box with a smattering of sauce and asparagus on it. Not impressed. The $8 chicken noodle soup was average and for the price, it was tiny and poured in a crappy togo container. But thats besides the point.
This past weekend, I was struck down by an awful stomach bug and was throwing up for 3 days. Let's start with the good.
In the midst of my misery, I called room service to order some chicken noodle soup. Melissa picked up the phone and immediately heard my groans of pain. Not only did she send up the soup, but she even included a pot of hot water, honey, lemon slices, and saltine crackers. I called again after for some tea and again, she included saltines, lemon, honey, and hot water. She even paused the call to ask her colleagues if they had any remedies for my stomach bug. She said the wait is about and hour and 45 mins because they were very busy but she would rush it for me since I was pretty much dying. It was up in my room within 15 minutes. She was divine and went above and beyond to try to help me. She's a godsend! Thank you Melissa!
Now for the bad. I encountered another room service operator that sounded like she breathed dragons breath and was powered on the tears of orphans and miscarriages. Her name was Yvonne and "unhelpful" would be a compliment if used to describe her. She got my order wrong and immediately got defensive when I called about it to be replaced. "Ok well we're going to make sure to take the dish you have now, just so you know." Yeah, thats fine. Stop acting like this $12 dish is being taken out of your paycheck. The second encounter I had with her was just as unpleasant. I had gone down to Ku Noodle to pick up some take out but they forgot to give me silverware. I called room service and the queen herself, Yvonne picked up. I told her my situation and she said she'd have to charge a $7 delivery fee for bringing up silverware. I told her thats ridiculous and she said she'd put me on hold. During this hold, my food went cold, I drank all my tea, President Obama was reelected and has already gotten drunk off of celebratory champagne, and i finished all the Seasons of Breaking Bad and emailed Bryan Cranston on yet once again impressing the shit out of me. I hung up, called back, Yvonne picked up, and I told her "So you want me to pay $7 for a mistake that a staff member made because they FORGOT to pack silverware?" She sighed and said "Ok we'll send you up some silverware now."
I could've dissected a human body and determined the time of death by the time the silverware came and APPARENTLY in this odd world at the SLS, SPOONS don't exist. I got two sets of knives and forks. Knives and forks for my soup. Thanks, Yvonne. You're awesome.
Unfortunately, I will be staying here more often for work throughout the year and I can only hope to be helped by Melissa from now on. But we all know that miracles don't exist. Oh well.
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