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  • This was the worst service we have ever had at a restaurant. We called at 6:40pm with a take-out order. We were told the order would be ready in 20 minutes and arrived at the restaurant accordingly. Once at Smoq Pit, we had to wait in line behind 8-9 other customers who did not think to order their food ahead of time. The employee at the counter kept telling them that things were sold out, but we were confident in our order being prepared because we had placed a take-out order. We reached the register at 7:20pm, a full 40 minutes after we called our order in. It was then that we realized how poorly managed the restaurant was. Our order slip was hanging on the rack, an ominous sign for sure. We reviewed our order with the employee and found out that they were sold out of every item we ordered. Every single item. No one thought to call me to let me know about this unfortunate series of events, even though I provided my phone number when I placed my order. Most infuriating about this situation is that the customers in line in front of me were leaving with food. The brisket that was sold out by the time I got to the register walked out the door with two young gentleman. A family eating in the restaurant had the cornbread that I had ordered. I am completely disappointed by this experience and I did not even have a chance to eat the food. I do not think I will be attempting to order from Smoq Pit again.
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