We had a terrible experience to pick up our RV. I called in the morning and my appointment was confirmed at 1.00. Upon arrival at pick up center, i was told that i will need to wait for one hour. I ended up waiting for 4h30 without any excuse or explanation. One employee told me that pick up was guaranteed between 1h to 4h, so that I only waited for 1h which should be acceptable. After such a long wait, I finally got my RV with a fuel tank totally empty, with kitchen not installed because they had no time to install it, with no picnic table as it was not available. So my advice if you have another alternative, please do not rent from Cruise America in Las Vegas. Awful experience. AVOID