Quality meets service!
I was recently rear ended at a red light. I called my local land rover dealership and they told me without hesitation "Updated Auto." That was good enough for me not to use my insurance company (progressive's) recommendation.
For starters: Progressive was so awful to deal with in terms of providing info. (Anyone that has been in an accident knows how stressful it can be). Updated contacted me directly(even when progressive didnt) and gave me a play-by-play on the status of my vehicle, which alleviated a lot of stress. Responses for any questions regarding the process were answered immediately by Theresa. I was even put on with the owner Elie of the shop. Elie went a step further and supplemented answers for any personal questions. I knew my car was in good hands.
Upon arrival while my paperwork was being printed up, I was greeting by Theresa and Elie. You could immediately tell this was an A+ establishment from the cleanliness and customer service.
Now the actual body work: I got a short personal tour of the shop. Elie took it upon himself to even show me in detail how intricate their work is. I got to view a '15 range rover gutted from the front. He was able to point out the most seemingly minute details that they were fixing. It was very impressive to see how one small bend on an internal steel piece was spotted and thus the whole right frame needed to be replaced in order to be "like-new". You can really tell how much the team cares about their work quality and customer care. After-all, when you get your car back, you want your car looking as if nothing ever happened.
My car was pulled up. I took a picture for my snapchat followers. It was BEAUTIFUL! Honestly I havent seen the car look so new since the day I bought it in June 2013! Such a relief!!!!
I hope never to be in another accident and pray you never are in one either. However, accidents do happen and if you are in one and reading this, CALL Updated Auto!
5 Stars from customer service to quality of work!