Made an appointment for 2:15 pm. Arrived prior to appointment time and made contact with Gigi, the receptionist who just told us to sign in and sit dow. After almost 30 minutes of waiting, another person called us to the same counter and asked if we had completed our forms. As he hannded us the clipboard with the forms, Gigi just sat there starring at us. We could have spent that time completing the forms as we waited. Gigi just seemed to preoccupied to care about customer or patient needs. A bad employee can ruin an experience.