When this location first opened two and a half years ago, it was fantastic! I felt welcomed m, the selection of clothing was diversified (unlike at present which is only the trends of today) and they took my clothing knowing that it was worn (the excuse they give you as they roll their eyes and tell you they'll take 2 never-worn Free People Dresses and give you $15!). It's a joke. I wish I had the authority to sack every entitled, sassy child that works there and make them wait tables at Waffle House to bring them back down to the customer service level they need to be at. I've gone here once a season since they opened and will only be selling to Buffalo Exchange in Plaza Midwood from now on. Their selection is wider and you don't feel unwanted. There are a few kind souls who work here, but watch out for the rude ones.