I was checked into a room that had not been checked out of..... that seems to be to be not only unprofessional but dangerous. And when I alerted the woman that works at the front desk she seemed to careless. I could understand if I had checked in early in the morning, but I checked in 4. plenty of time to clean the room or check to see if someone was still staying here.
as for the 5 star reviews they all sound fake to me, and sound like a advertisements. who cares about continental breakfast. I also took my shoes off in my "new room" and it is pretty clean that the floors have not been vacuumed in awhile. It seems to me that there should be a round of firings. maybe some fresh blood will shake things up.