I would normally give this place a 5 star. Love Nutella. Love crepes. Love Nutella crepes. Love the coffee they serve.
Today I ordered a Nutella crepe. Ordered my usual long single espresso. Server makes a regular espresso which is fine. So ask her to add a quarter inch of hot water. Seriously, a quarter inch of hot water. She said its against company policy. No shit.
I insisted on paying for the extra water. Request denied. Against policy. I then asked if it was against policy to order another espresso but in the same little cup. Finally I got that settled. Funny, I paid $2 for a double espresso which costs $1.50. I mentioned that to the server. She explained that it's a separate order so she had to charge $1.
No really, I can't make this up. I was pleasant if not a little sarcastic at this point. I was told to take it up with management through an email. Better yet, here is a detailed YELP.
I sit down with my crepe and coffee. Beside me are two lovely ladies who overheard the entire conversation. They were surprised at the entire situation. Couldn't believe I handled it as nicely as I did because they would have flipped out.
Thanks Nutella Cafe for ruining my ten minutes of quiet time at your store all over a nickel's worth of hot water.
Maybe the next time I will get served by one gentleman there who knows my order and gets my compliments every time. And doesn't bullshit me.