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  • After getting the BBB involved in the damage claim we received a response from Atlasta Moving. Paul suggested he'd been ill with the flu, hadn't called due to the illness and apologized. He further admitted that his normal procedure would be to resolve the issue within 2 weeks of the move by either repairing, replacing or reimbursing for the damaged item(s). We had a very cordial conversation via phone and the issue was resolved to our satisfaction 100%. Having been a small business owner I understand the challenges and he understood that we were documenting the issue in case he didn't take care of our damage. I'm a firm believer that you can judge a person or a business not when they perform the best but with the efforts they make to resolve their mistakes. I'm very pleased with Paul's efforts and his resolution in the end and we would definitely call his company again in the future for another moving service.
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