First, they don't sell animals, and never did. Which is great.
Been there several times during their first year in business, as I was living in the area. Super friendly and knowledgeable owners. I got an awesome service every time. On one occasion, they suggested I tried a harness and take it back if it didn't work out for my dog. They honored their word and I've been able to find another one instead. If they don't have a product in store, they will gladly place an order for you.
Every neighborhood deserve a pet store as friendly and competent as this one.