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  • Ok, so I've been ordering from this location for months now and each time the delivery service is getting worse. Im at the point that i will not order from then anymore and will not tell anyone of my family or friends to order from them ever after today. I ordered their $25 coupon of 2 large 2 topping pizzas and 20 wings today. I placed this order at 12:35 pm and as told it would take an hour for delivery(which seemed a bit excessive at this time of day. Since it was after lunch rush). So as the hour mark came and then went the order was still not here. At 20 minutes after the hour it was still not here, so I called them to ask where my order was since its now been an hour and 20 minutes. The girl on the phone proceeds to go on to tell me that the order was out for delivery and quickly got off the phone. So again I sat outside waiting and again another 10 minutes went by and no order. I called back again and this time the girl put me on hold to see where the delivery girl was at. She came back on the line and tried to tell me that there was traffic that delayed the driver and that she was less then 5 minutes away. Now that began to irritate me since they are only 3 miles from where I live. There's not that much traffic that would delay a delivery by 30 minutes. The girl just kept saying she was sorry and never offered up any comps of any kind to show any customer appreciation to keep me as a customer. I then asked her what they were going to do to compensate me for not having my food by an hour and a half. She then says oh well I can give you a $10 credit on your account for your next order. I said fine and hung up expecting my order in under 5 minutes as they claimed. Well that was a lie yet again as it took the driver an additional 12 minutes to finally show up. So now its been an hour and 42 minutes; the driver got out and acted like nothing was wrong. She asked "hi how's your day going?" I responded with "it would have been better if my order was here over 40 minutes ago, on time." She then got very snotty quick and snapped "well there's only one of me and your total is $30.58." I said "well I would like to check to see if my food was still hot before I pay for it." She pulled out one pizza and handed it to me and I checked it. Granted it wasnt as hot as all my other orders from before but it was warm enough that I went ahead and paid for it. I then handed the driver $40 and she said "let me get your change." The change should have been $9.42 she came back and handed me only $9 not even saying sorry I don't have any change, change she just assumed she could keep the 42 cents and hesitated like I was going to give her more for a tip. Well now I'm seeing red so that's all she got as her tip was the 42 cents she assumed she could just keep and I walked away from her. This whole delivery was the worse experience I have ever had from this place. They acted as though my order didn't matter in any way. They acted like they were irritated with me for being upset for not having my food for over and hour and 40 minutes. It will be awhile before I order from them again if I do decide to.
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