Spend $41 on a to go order for my wife and I. Got home, no chopsticks, no soy sauce, no fortune cookie. Not that it's the end of the world but you would expect they would double check for those items. Called the manager and his response was "sorry about that". I expect exceptional service out of an upscale establishment like this and I didn't think that response was sincere. In my opinion the response should have been "sorry about that, let me get your mailing address and ill send you a gift card". Just kind of sucks eating plain sushi with a fork.
I have enjoyed exceptional service there when dining in. Just a little disappointed given the price for 3 rolls.