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| - First, I have been a customer of Tags since the 59 ave and Bell restaurant opened. I have seen the evolution of this family owned restaurant and then their expansion in opening two other Tags in the valley. The poor rating I have to unfortunately give Tags has not been my experience until recently, say the past year or so. Much of their problem I think can be reduced to poor managment and consequently poor oversight and customer service. The past three experiences I have had at Tags have left me wondering if I will return again. On one occasion I ordered a margarita and was delivered what is called a tag margarita, something that was not what I wanted nor ordered. The waitress told me that this particular drink was the only type of margarita they offered, for 8.95. I got the impression, rightly or wrongly that this was an attempt by the waitress to pad the bill. I later went to the bar and asked the barmaid if they did in fact make a traditional margarita to which she told me they did. On this particular occasion I ordered their Romano Chicken dish and was served an entirely different chicken item. The server realized the mistake once she placed the meal in front of me. Then my wife found a hair in her meal that she ordered. I normally would chalk all this up to simply a bad experience that needed to be weighted against all the previously good experiences we had had at Tags.
My wife and I again returned to Tags about a month ago, hoping that things may have improved. I think it is the one establishment that we would give second, third and fourth chances to. We sat on the patio and ordered a half order appetizer of their calamari. It was obvious to us that the portion size was considerably smaller then on previous visits, as we normally would order the calamari appetizer. When our orders arrived again, I did not receive what I had ordered. When the waiter placed my meal in front of me, I asked him what I had ordered. He said, " Penne noodle, rustic roma sauce, and it looks like...hhhhmmm...meat?" The poor guy couldnt even read his own writing, so I guess I cant fault the kitchen staff for making the wrong meal. I had ordered a pasta bowl of penne nooodles, rustic roma sauce and mozzerella cheese. He asked if I would have liked to send it back, but my wife already had her meal and had I sent it back she would have been done by the time my meal was served. There was no offer of taking the meal off the check or getting the manager to visit our table to see how things were. Again, I think this goes back to some management issues with this particular restaurant. Due to Tags expansion, many of the more proactive managers, Rhonda being my favorite, were sent to the newer restaurants to manage them. Unfortunately that has left the 59th Ave Tags with a manager that is not proactive in his customer service nor congenial in nature. It seems that this is reflected in much of the staffs attitudes also.
It is my hope that Tags will return to its previous place as one of our favorites, but I wont be one that will hold my breath until that happens.
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