We are extremely disappointed with Wee Care and Dr. Bakerink. If I could give 0 starts I would. He was the pediatrician for both of our children, and in the four years that we had him as our pediatrician our children saw him twice - once each at the hospital when they were born. There were a number of problems at his Sahara office, but we did really like one of the PAs there. After having several major problems at the Sahara office we were told by the Spring Valley office that we couldn't make appointments there - even though Bakerink was our children's Dr. Then they closed the Sahara office and didn't even notify us that the office closed. We found out it was closed when we showed up for a scheduled appointment. Doctor's offices always have long wait times, so that is not something I would mark points off for - the problems with Wee Care and Dr. Bakerink have to do with how they have chosen to manage the office and the care that is given.
1. One of our children was misdiagnosed with a pretty serious condition, which resulted in months of stress and worry and additional appointments/procedures that were unnecessary. We were told by the specialist we were sent to that our child should never have been diagnosed and/or sent to her office - that it was a mistake that should never have happened. Putting the distress and worry this caused us aside it also cost us time and money - we didn't even get an apology or a follow-up from Dr. Bakerink or his office.
2. Dr. Bakerink never saw or treated our children in the 4 years they were under his care (except when they were born as previously mentioned). If he staffed his office with competent PA's etc. this would not have been a problem - we did like one of the PA's, but we had so many problems with the other one. Of course it would seem that when our child was diagnosed with a serious medical problem that the PA would have consulted with the pediatrician or would have sent us to him for a follow up before sending us to get procedures and see specialists etc, but either wasn't the procedure or Dr. Bakerink didn't care to check on his patients from the other office. This made it was very clear that Dr. Bakerink did not care about all of his patients. On that note as well, when we did try to schedule actual appointments with Dr. Bakerink at his other office since he stopped going to the Sahara one (he stopped going there before the office was even closed) we were told that we were not allowed to set up an appointment. We were told that we were not allowed to set up an appointment to see the pediatrician of our children. I just wanted to repeat that - it's crazy! We could not believe that we were told that.
3. The office did not stock what was needed for appointments that were set up. We had to make 3 separate appointments for the same vaccinations and were never able to actually get the vaccinations -they were out of stock all three times. This happened even though we set up the appointment for vaccinations and called to double check that the vaccinations were in stock (keep in mind we still had to pay our co-pays every time this happened). The third time we were told to just take our child to the Health District for the vaccines.
I don't normally give bad reviews at all, but the service and care of Wee Care is deplorable. I would hate for anyone else to have to go through the things that we did.