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  • It feels like a big sales pitch -- you should get this and you really need that! -- all of which result in unnecessary medical bills. When I called in to complaint about a bill I had received in the mail weeks after I had gone in for my service that I paid for on the spot, the receptionist never called back, and instead responded by email. I had never experienced anything so unprofessional. If I called, I expect you to call back. She was also condescending and rude. I had mentioned that I had an x-Ray at Imagine Dentistry that Dr. Coambs said I would need anyway to get my braces on, but my orthodontist had to retake that same x-ray because apparently there was an issue with opening the files sent between the two doctors. When I asked why I was exposed twice to the same x-ray, the receptionist wrote sarcastically that she was sorry I was exposed to the extra radiation. I was upset that instead of calling and speaking to me on the phone, she replied to the message by email. After that initial complaint, I didn't feel comfortable returning, as the staff defiantly was not as happy-go-lucky as the first time when I had went in. Whenever I needed a referral to a doctor, Dr. Coambs would only refer me to the most expensive providers in the city. I had the feeling like they were all friends helping each other build clientele. Which is okay, however I was looking for the best doctor, not the most expensive one. On my last visit, as I lay with my mouth wide open getting a cavity filled, Dr. Coambs informed me that the x-ray did not show the extent of my cavity, and that I would actually need a root canal. She put in a temporary filling and sent me off. This was one week before I was set to have my braces put on, and I was left squandering for an endodontist. As noted above, I was referred to a very expensive doctor. Thankfully I found a great doctor who did the job for much less. Bottom line -- personally I would prefer a doctor that knows what they're doing, and is not interested in selling me services, but in treating my health.
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