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  • Was just at the York Mills and Leslie store returning raw food that the manufacturer agreed to take back, only to be greeted by 2 hostile and angry employees pointing fingers (literally pointing a finger in our face), throwing receipts, shaming, and making sure to point out that the only reason they were taking the item back is because they got a call from the manufacturer...not because they wanted to (which was pretty evident from the moment we walked in). Not skilled in customer service whatsoever or general human decency. I actually had to point out to the Danielle (the alleged store manager) that pointing fingers, throwing receipts, shaming, and her demeanour is not ok. Only after we threatened to complain, her demeanour changed. Like come on?! Very disappointed. Expecting a call from the owner Donna...we will see how that goes!
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