I stayed at this hotel from 9/3 to 9/10 and not once did I have a complaint about my stay or the people working there. Their attention to detail and the dedication to your comfort deserves 10 -stars. My husband and I stayed in a suite with a adjacent room but unfortunately even though our floor was a non-smoking floor who ever stayed there before us did smoke. So as soon as we noticed the smell we called downstairs and alerted them someone was there before we even hung up the phone.Then right after they were done cleaning they called to make sure it was to our satisfaction. And this is valid each time we requested something , they always make sure they call to find out if the job was done. The rooms were cleaned and the kitchen fully equipped. The bed was so comfortable I did not want to get up in the am.The hotel is right across from Planet Hollywood but not directly on the strip so we were definitely not disturbed by the labor day crowd. Everything was close we rented a car that we did not even have to use. I love this place and I will definitely stay there again and recommend it to everyone.