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| - NYNY I want to love all of you.....
Because I do love the casino, night life & eateries. The people you run into here are always super friendly & fun! I absolutely love their restaurants, roller coaster, Nathan's hotdogs, piano bar, and coffee/donuts at America cafe. I always make it a point to stop here every trip.
However, we decided to book a room here recently, since we came up a day early. I was very disappointed--Their rooms are outdated, with paper thin walls and very small. There was no fridge in the room and what made it even more miserable-- Their room card keys did not work!!! We had to alert security a few times to to let us into our hotel room & it did not work for parking. So sitting there in front of your room on a late night, having to desperately use the restroom is NOT COOL!!!! Especially being a first time guest.
After letting Guest Relations know about this uncomfortable situation they did comp the resort & parking fee--(eyes rolling). And their email to me stated "If you choose to come back as a guest" really is saying A LOT---meaning "we really don't care if you return." They won't even give a corresponding reply email address to whom you are replying to in Guest Relations. Only a generic email that goes back into their email queue. Really?!!!!
So with that being said we will definitely NOT be staying at this property again. Get it together NYNY and make sure the room keys work. Or you will be losing more guests, but again you do not care about your guests, do you?!!!
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