How about a double zero or negative 10. When I tried to cancel my subscription, the first rep I talked to, told me I could not cancel and receive a refund or credit back to my credit card. I was set up on a monthly automatic debit. Even though I had more than a month left on my subscription, I would forfeit my next monthly payment. She claimed the system would not let her refund anything less than $10. ' You just forfeit that amount, so you might as well keep your subscription.' I repeatedly asked for a supervisor and her reply was the same, 'No supervisor is going to give you a refund.' I finally told her to stop talking and put someone on the phone that could help me resolve my issue, and guess what....Refund issued for $11+. No problem issuing a refund by someone who actually knows how to run the computer. I think my blood pressure rose about 40 points trying to get through to her. She was thick and stubborn.