Walked in about 2PM and was ignored and then finally gruffly acknowledged by cranky lady who came out of her office space to gruffly say "You want to be helped, sign in." and then she walked away. so I was ignored more and more customers come in and sign up and employees are leaving there offices and leaving the building till only cranky is there and she's apparently too busy and not enough person power to handle every one.
I left after about 20 minutes having only that one acknowledgement the whole time from when I entered the establishment. Got no help.
Maybe Citi is too big to need customers and provide good customer service???