First off I love Dunkin but I know why people pay $10 a coffee at Starbucks, I have never gotten the same coffee twice I'll get a a great iced coffee with butter pecan and cream and the next 3 are terrible like terrible I don't even know why I still go here... the manager makes a great iced coffee but every other person at this location has their own disgusting version of it... not sure if there's a recipe to follow but it never happens which is I'm guessing why Starbucks cost so much because you know for sure you will be getting a drinkable version of whatever you ordered dunkin not ever it's more of a surprise if it's good... I feel like it's a simple solution cup ice pump flavor coffee and cream and there should be so many pumps of each so if someone asks for an extra pump I know that means 1 and not 10 or none also it is not fair to say it's just this location.... it's every single Dunkin they need some training on drink making ( to prove my point I ordered my husbands and mine the same one is great and one taste like dishwater terrible)