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  • I am so incredibly unhappy with Ashley Furniture. We ordered a couch, a kitchen table and 2 bedroom dressers. We placed the order in late March and we still haven't received all of the items. We were originally told that we couldn't schedule delivery until all items in the order were in the warehouse. After 2 months we called and they were still waiting on the kitchen table. They said the one that came in was "damaged." We finally got them to agree to split the order and deliver what they had in the warehouse. We got our dressers and our couch 2 months ago and there was a knob hardware missing from one of the dressers. We called them immediately and they said they would have one in the mail that day. Still haven't received it 2 months later. Now, they finally have our kitchen table set in to be delivered and they gave us a 3 hour window that doesn't work for us and no option to change it. I've never dealt with a company that gives you a time slot without a choice. I called to have it changed to earlier in the day and they said I can either cancel the delivery and reschedule it out another 2 weeks or keep it. I am done with them. They can't blame every single problem they have on being a new location. They are a nationwide retailer and it can't be that different from the hundreds of other stores they have. Their prices are okay compared to other furniture stores in Madison but I would gladly have paid a couple hundred extra to have better service. Don't expect any help from the manager either. He was extremely rude over the phone and absolutely useless. I did not deal with one competent person in our entire ordeal with Ashley. Worst customer service ever - avoid this place at all costs.
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