Let's be clear... this is NOT a hilton anymore, and it shows. you stay here because of the convenience to the convention center... not because it's a cool place. service is pretty bad. rooms are nothing special. i gave them 3 stars because it isn't the worst place i've ever stayed. bed was comfortable, room service was good, and i won at blackjack ;)
check-in takes forever. seriously. omg.
hope you never have to call housekeeping. the woman who answers rides a broom. wow. had to call 4 times, and she was completely grouchy every time.
food choices could be better. the food at the little dessert cafe/coffee place look really good... but they aren't. old, stale, and tasteless. i threw mine away. coffee shop is ok (greasy). benihana is... well.. benihana.
i heard the place is in foreclosure. let's hope whoever ends up with it next does something with it. not holding my breath.